T&Cs
General Terms and Conditions
VIP Airport Taxi Innsbruck
Turgay Koc OG
Spingeserstraße 17
6020 Innsbruck
Austria
Telephone: +43 676 4058571
E-Mail: office@vip-taxi.at
Website: www.vip-taxi.at
I. GENERAL
Limousine Service Innsbruck is an offer from Turgay Koc OG, Spingeserstraße 17, 6020 Innsbruck. The general terms and conditions of Vip-Taxi are part of every agreement made with Vip-Taxi regarding the passenger transport offer of Vip-Taxi. The most current general terms and conditions published on the official website of Vip-Taxi (www.vip-taxi.at) at the time of the contract conclusion apply.
II. CONCLUSION OF THE CONTRACT
With the written confirmation of an offer made by Vip-Taxi, the customer places a binding booking order. Vip-Taxi will endeavour to confirm or reject this as soon as possible. Only with the confirmation of the booking order by Vip-Taxi, in most cases by e-mail, do the General Terms and Conditions between the customer and Vip-Taxi apply. Errors on the part of Vip-Taxi in the order confirmation must be reported to Vip-Taxi as soon as possible; otherwise, there is no right of withdrawal.
III. CONTENT OF THE CONTRACT
An offer is valid for 90 days from the date of issue. Short-term changes to the travel arrangements must be discussed individually with the driver. Additional travel routes and waiting times will be charged by Vip-Taxi according to the price regulations valid at the time of the journey. A reduction in the journey or waiting times has no effect on the agreed invoice amount. In the event that the customer is not the passenger themselves, the passenger has the right to make short-term changes to the travel arrangements. Excess baggage, animals, children under 12 years old or shorter than 150 cm must be reported to Vip-Taxi. Otherwise, the journey may not be carried out, and the full fare must still be charged. Accidents, traffic jams or heavy traffic have no cost consequences for the customer.
IV. OFFERS
Vip-Taxi maintains the following offers, which include separate cancellation conditions, vehicles and services. Vip-Taxi reserves the right to rebook the customer or the passenger(s) partially or completely, without cost consequences, to a higher booking class without further notice.
IV.I. Vip-Taxi BUSINESS
Vip-Taxi Business is the standard offer from Vip-Taxi. This is offered by Vip-Taxi as standard unless otherwise requested. Depending on the number of passengers, the order will be carried out, unless otherwise agreed, with a Mercedes E-Class (1-3 passengers) or a Mercedes Vito (4-6 passengers). The standard rebooking, cancellation, and delay regulations apply (see rebooking, cancellation, delay).
IV.II. Vip-Taxi PREMIUM
The trips carried out in the Vip-Taxi Premium offer will be conducted, unless otherwise agreed, with a Mercedes S-Class (1-3 persons) or a Mercedes V-Class (4-6 passengers). The Vip-Taxi Business/Premium rebooking, cancellation, and delay regulations apply (see V.I.). Additional services such as OnBoard WiFi, iPad with multimedia data, blankets, drinks, and more can be offered upon request, usually at no additional cost.
Vip-Taxi hourly booking / Roadshow hourly booking / Roadshow is not a booking class in the strict sense. The hourly booking can be made with all previously mentioned transport classes. A Roadshow or hourly booking can only take place within the pick-up area and is linked to a maximum distance.
V. REBOOKING, CANCELLATION, DELAY
It is stipulated that all changes to the travel arrangements and cancellations must be reported to Vip-Taxi at least 24 hours before the agreed departure. No rebooking fees apply. Rebookings reported less than 24 hours before departure cannot be confirmed in all cases and only with an additional rebooking fee. If a rebooking cannot be confirmed by Vip-Taxi less than 24 hours before departure or if the booking is cancelled less than 24 hours before departure, the full amount will be charged. Waiting time at the customer or flight delays will be charged at the rates applicable for the booking class for waiting times. The driver waits for two hours; if the passenger does not arrive by then, the order is cancelled and the customer will be charged the full fare plus the two hours waiting time at the applicable rate for the booking class for waiting times. Special rebooking, cancellation, and delay regulations apply to the Vip-Taxi Business and Vip-Taxi Premium offers.
V.I SPECIAL REGULATIONS FOR THE FOLLOWING BOOKING PERIOD:
For bookings during the Orthodox Christian holidays between 02.01 – 10.01. each year, special cancellation conditions apply. Cancellation of booked trips until 20 December: 50% refund, cancellation until 31.12.: 25% refund, from 01.01. January: No refund.
On these days 02.01-10.01. each year, delays in picking up guests may occur. There is a waiting obligation for the customer of up to one hour for which no charge can be made.
VI. BEHAVIOUR IN THE CAR
Passengers must be buckled up at all times and children must be secured in child seats according to current legislation. The subsequent costs due to improper handling and damage to the vehicle's interior by the passengers will be charged to the customer. Passengers are prohibited from smoking in the vehicle during the journey. Food brought along may only be consumed where it does not cause contamination of the vehicle. Violation may result in the immediate unloading of the guests and billing for the damages. The damage must be settled in cash.
VII. LIABILITY AND WARRANTY
Vip-Taxi is not liable for any consequential costs arising from accidents, traffic jams, heavy traffic, or force majeure. Vip-Taxi is not liable for thefts that occurred during the absence of the passengers and the driver. Vip-Taxi is not liable for any property damage that occurred during the journey.
Vip-Taxi is entitled to change the General Terms and Conditions at any time and without further notice. The jurisdiction is the District Court of Innsbruck. Innsbruck, 2018